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chat interactions

Resolve up to 80% of customer service cases

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AI Assist
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How does AI Assist work?
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AI Assist
AI Assist creates an AI model based entirely on data provided by websites or other designated sources. It uses the gathered information to answer questions and generate AI responses on the go. It can also be trained and optimized based on queries from chats with customers.
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A series of chat bubbles displaying various questions asked by different users in a ChatBot interface. A series of chat bubbles displaying various questions asked by different users in a ChatBot interface.
Elevate

your customer satisfaction

with the next level AI chatbots

Provide

accurate AI-generated answers

to customers' questions

Enrich

your website with a 24/7

AI agent responding to chats

Automated setup with your data sources

Your expertise, website content, and data from internal documents are combined to create a powerful chatbot.

'Website' section of ChatBot's AI Knowledge allowing for crawling websites content which will be used for training an AI chatbot.

Website

Scan your website content and use the extracted information to train your chatbot.

Scan your website
'KnowledgeBase' section of ChatBot's AI Knowledge allowing for scanning KnowledgeBase help center content which will be used for creating an AI bot.

Help center

Use your KnowledgeBase or Zendesk help center to train the bot with data from tutorials.

Use your help center
Articles' section of ChatBot's AI Knowledge purposed for adding editable text which will be used to train an AI chatbot.

Articles

Add and edit text articles and use them as a knowledge source for your AI chatbot.

Add your articles
Boost your AI chatbot

Powerful AI training for flawless conversations

Train your AI bot the way you would explain something to another human. It’s that simple!

AI Knowledge

Choose knowledge sources to be used by AI Assist, refresh the content of web pages, and add new resources if needed.

'AI Knowledge' section in the ChatBot app. This section is dedicated to setting up an AI chatbot by creating a custom AI model based on the provided data. The section includes four tabs for different types of content sources: Websites, Articles, KnowledgeBase, and Zendesk. An example shows the process of adding a new web page from a website to train the model. ChatBot's AI Assist will use the collected information to answer customers' questions. 'AI Knowledge' section in the ChatBot app. This section is dedicated to setting up an AI chatbot by creating a custom AI model based on the provided data. The section includes four tabs for different types of content sources: Websites, Articles, KnowledgeBase, and Zendesk. An example shows the process of adding a new web page from a website to train the model. ChatBot's AI Assist will use the collected information to answer customers' questions.

Training

Review questions answered by your AI model and supplement the knowledge for unmatched queries.

'Traning' section in the ChatBot app with examples of questions which can be asked by customers in chats. 'Traning' section in the ChatBot app with examples of questions which can be asked by customers in chats.

Reliable AI made for business chats

AI Assist uses machine learning, natural language processing, and generative AI to build a custom AI model – responding to questions of any level of complexity.

An AI-powered chat interface showing a conversation between a customer and ChatBot AI Assist. The customer asks, 'My verification code has expired. Could you help me with that?' AI Assist responds, 'Sure! Choose the 'Request New Code' option. Then check your email or phone messages.

Precisely on point

Accurate AI-generated answers, always based entirely on the provided data.

Logos of conversational AI services: ChatBot, OpenAI ChatGPT, Google Bard, Bing AI, and ChatSonic.

Standalone solution

No dependencies on external providers like OpenAI (ChatGPT), Bing AI, or Google Bard.

Examples of chat messages with various questions asked by customers.

Much faster than others

No lags in conversations while building responses – right answers in a flash.

A graph representing ChatBot platform's data security.

Enterprise-grade data security

All data from training resources and chats is hosted exclusively on the ChatBot platform.

AI designed to get things done

On top of answering questions, your smart chatbot can do many other tasks in chats. Add more skills to your chatbot flow to enhance your bot's potential.

Collect contact info

Collect user data for lead generation.

A chatbot window with an AI bot named 'Lead Generation Bot' guiding a customer through the process of downloading a free ebook by asking for their name and email address, then confirming the ebook has been sent.

Show products

Suggest tailored product recommendations.

A chat widget with a chatbot named 'Product Expert Bot' asking a customer what products they are looking for, displaying options like chairs, sofas, and bean bags, followed by product recommendations including descriptions and 'Add to cart' buttons.

Ask for feedback

Check if the chat was helpful for the customer.

An AI bot called 'Satisfaction Bot' asks a customer if their problem was resolved, followed by a rating question on the speed of support. The customer provides positive feedback and a high rating.

Create a support ticket

Pass support tickets to the HelpDesk app.

Customer interaction in a chat widget with 'Customer Support Bot' asking if they want to create a support ticket, requesting their email, and asking for a description of the problem after the customer agrees.

Transfer to live agent

Transfer to agents via the LiveChat app.

An AI chatbot named 'ChatBot for LiveChat' offering the customer a choice between email and chatting with an agent, transferring to a live agent, who then assists the customer with reactivating their B2B platform account.

Build your custom flows

Design any flow you want in the Visual Builder.

Interface of a ChatBot application displaying a custom chatbot flow created using ChatBot's Visual Builder.
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 to your business needs

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Frequently Asked Questions

What is AI Assist?

AI Assist is a ChatBot feature that dynamically responds to users' questions without having strictly predefined answers. It's explicitly trained on the data from your website, help center, or text articles. It uses generative AI to answer questions automatically.

What is ChatBot?

ChatBot is an AI-powered cloud software dedicated to building and launching intelligent chat bots across multiple communication channels. It can help automate customer communication, enhance marketing activities, and grow sales. The ChatBot app can be integrated with a variety of platforms and tools like LiveChat, Shopify, or Facebook Messenger.

Is AI Assist the same as ChatGPT?

AI Assist is an autonomous solution without dependencies on third-party providers like OpenAI (ChatGPT). It's dedicated to creating customer service chatbots for businesses, while ChatGPT is a broader generative AI service.

How can my company benefit from ChatBot?

The platform can automate both text communication with your customers and internal workflows with a team in your organization. You can easily install a smart bot on your website to automate chats, generate leads, and create other workflows for customer service. For internal operations, embed a digital assistant on your company's internal website or Slack channel to communicate with your team at scale and automate repetitive tasks.

How much does ChatBot cost?

You can start at $52 a month. To see all ChatBot plans, visit our pricing page.

Can I test ChatBot for free?

Yes, you can test the ChatBot platform during a free 14-day trial.

How accurate is ChatBot AI Assist?

It provides answers based on the content it was previously trained on, such as website pages or text articles. There's always a risk that an AI model can misinterpret the provided information. Make sure that the bot is trained with the proper scope of data and that it's thoroughly tested before publishing.

What languages does ChatBot AI Assist support?

The new AI Assist feature is currently available for bots operating in English. Other ChatBot features are language-agnostic, so you can create a chatbot in any language by starting with Templates or building your bot from scratch in the Visual Builder.

What's the difference between ChatBot 2.0 BETA and ChatBot AI Assist?

ChatBot 2.0 BETA was the name used during the initial beta testing of the new features powered by generative artificial intelligence. Once they were tested, optimized, and met the expectations of our testers and customers, we officially launched them under the new name in the ChatBot platform.

What does it mean that I can fully control my chatbot?

While most available AI models generate uncontrolled outputs, the ChatBot platform lets you create a self-learning model fed with your business data, not random information from external sources. Thanks to that, you're assured that your customers will get relevant and reviewed information, and your chatbot communication will be free of hallucinations.

Can I update my chatbot once it's generated?

Once generated, you can update your bot by training it with additional content from your website, help center, or text documents. You can also improve your bot's knowledge by adjusting answers to specific questions. In addition, it's possible to manually edit the chatbot scenario to tailor the conversation flow to your business needs.

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