Trigger from anywhere

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Sylwia Kocur
1 min read
updated: Oct 23, 2024

The Trigger from anywhere option lets the user jump to specific User input or Attachment input interactions from any part of the bot.

You can allow the user to trigger a specific interaction from any place in the bot — even if that interaction isn’t available from the context — by turning on the Trigger from anywhere option available in the User input block.

How to configure Trigger from anywhereLink icon

Open a User input or an Attachment input block to enable the option. Switch the Trigger from anywhere option at the bottom of the configurator to the on position.

Now, every time the user provides the keyword or phrase that matches the ones from the User Says section, the bot will direct the chat to this block, despite its current place on the bot flow.

The bot will match the keyword in a user message in the exact form. For the phrases from the User Says section, it will first calculate the confidence score.
The bot will match the keyword in a user message in the exact form. For the phrases from the User Says section, it will first calculate the confidence score.

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