Testing tool

Image of an author
Sylwia Kocur
3 min read
updated: Oct 28, 2024

The testing tool allows you to test your bot within the bot builder. You can see which interactions were triggered by test messages. You can adjust the bot flow on the go and check whether everything works as intended before your chatbot connects with users.

The Testing tool doesn’t support LiveChat actions added to your bot. You need to integrate your bot with LiveChat and install it on your site to test these actions.
The Testing tool doesn’t support LiveChat actions added to your bot. You need to integrate your bot with LiveChat and install it on your site to test these actions.

Using the testing toolLink icon

The tool is in the upper right corner of the visual builder. To access it, go to your bot and choose the Test your bot button.

Once you open the Testing Tool, you will be able to chat with your chatbot without implementing it on your site. You can trigger all the responses and actions from this place, but please that some actions will be only simulated (incl. “transfer to agent” or “close chat” actions).

Testing Tool settingsLink icon

In the Testing tool settings, you can choose between a few options:

  • Debug Mode - see all the actions and interactions triggered during the chat, not only messages sent.

The Debug mode enabled in the Testing Tool tells you whether a LiveChat action was triggered but doesn’t show whether it was performed. You need to integrate your bot with LiveChat and install it on your site to test these actions.
The Debug mode enabled in the Testing Tool tells you whether a LiveChat action was triggered but doesn’t show whether it was performed. You need to integrate your bot with LiveChat and install it on your site to test these actions.
  • Returned user - decide if the bot should act as if the user chats with it for the first time, or not.

  • Follow the steps on the tree - move the bot flow to show you which blocks are triggered during chat based on the user message.

  • Typing indicator - message indicating the bot is typing the response.

  • Reset chat - lets you start a chat from scratch.

Changes made in the visual builder during testing are not automatically applied to the live bot version. Use the Publish button to publish or update changes made to the bot in the ChatBot Chat Widget or other integration. The changes are available live only when the latest bot version is published.
Changes made in the visual builder during testing are not automatically applied to the live bot version. Use the Publish button to publish or update changes made to the bot in the ChatBot Chat Widget or other integration. The changes are available live only when the latest bot version is published.

Testing your chat from any placeLink icon

If you need to test only a specific interaction or action, you can start testing from any block in your flow. To start, right-click (1) on the desired block and choose the “Start testing from here” (2) option from the menu.

Read more:

Was this article helpful?

Got it!

Thanks for your feedback.

Thank you!

We’re happy to help.

Start a free ChatBot trial
and build your first chatbot today!

Free 14-day trial No credit card required

Discover our text| products